Support
Frontline Fitness — help & frequently asked questions
Getting started
Download the Frontline Fitness app, create an account using your email address, and complete the short setup process. Once done you can view your schedule, book classes, and track your results.
Booking a class
Open the Classes tab, select a session, and tap Book. You'll receive a confirmation in the app. Cancel at least 2 hours before the session starts to avoid a late-cancellation mark.
Managing your membership
Your active membership and upcoming payment dates are shown in the Profile tab. To upgrade, downgrade, or cancel your membership please contact us directly.
Resetting your password
On the login screen tap "Forgot password" and enter your email address. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.
Deleting your account
To request deletion of your account and all associated data, email support@frontlinefitness.co.uk with the subject line "Account deletion request". We will process your request within 30 days in accordance with UK GDPR.
Technical issues
If the app is not loading or behaving unexpectedly, try closing and reopening it. If the problem persists, uninstall and reinstall the app. Make sure you are running the latest version from the App Store.
Contact us
For anything not covered above, reach out at support@frontlinefitness.co.uk. We aim to respond within one business day.